FAQ
Short answers to the questions we hear most often.
What is FlatAI?
An online broker. You open a securities account, add money and place your own orders in stocks, ETFs, funds, bonds and other products. Before you start, you can book a free call to talk through your goals.
Who can open an account?
Adults who meet your residency and tax requirements. You need an ID document, your tax number and a bank account in your name.
How long does opening an account take?
The form takes a few minutes. Once your identity is confirmed, the account is usually ready within time frame.
What can I trade?
Stocks, ETFs, funds, bonds, certificates and leveraged products, CFDs and crypto ETNs — as single orders or, for many products, as a savings plan.
What does it cost?
Order prices, savings plan prices and any account fees are in the price list: link to your price list.
How do I add money?
By bank transfer from an account in your name. Other methods: if any.
Is there a minimum deposit?
Your rule.
How are my securities held?
Custody and investor protection — this answer has to come from your compliance team.
Can I talk to someone before I decide?
Yes. Book a free call with the button below — we go through your experience and goals, with no obligation.
How do I close my account?
Send us the account closure form from the forms page. Sell your positions first, or transfer them to another broker.